53 Essential Customer KPIs [FREE Excel List]
Discover key metrics to enhance customer loyalty and satisfaction. Download now for clear descriptions and easy customization.
Unlock the secrets to customer satisfaction with our free 53 Important Customer KPI Library. Discover the essential KPIs you need to track to keep your customers happy and loyal. This expertly curated list from ClearPoint Strategy offers clear descriptions and an easy-to-use Excel format. Download now and transform your customer strategy!
At ClearPoint Strategy, we know that keeping your customers happy is the secret sauce to a thriving business. But with a gazillion customer KPIs out there, it can feel like you're drowning in data. That's why we've handpicked the top 53 customer KPIs that really matter.
Our free Excel list is your new best friend. It's not just a bunch of numbers; it's a treasure trove of insights. We've broken down these KPIs into three easy-to-digest categories, so you can quickly spot the ones that will give you the most bang for your buck.
Each KPI comes with a clear, no-nonsense description. We want you to understand exactly what you're measuring and why it matters. Plus, the Excel format is super user-friendly, so you can tweak it to fit your unique needs.
So, why wait? Dive into our KPI library and start turning those customer frowns upside down. Your business will thank you!
Learn From The Leaders 🏆 in Strategy Execution
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This KPI library is a game-changer for our customer strategy. The clear descriptions and organized format make it easy to track what truly matters.
A must-have toolkit for any business focused on customer satisfaction. The Excel format is user-friendly and the KPIs are spot-on.
The comprehensive list of KPIs has streamlined our approach to customer insights. It's an invaluable tool for proactive decision-making.
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Baldrige Excellence in Action: Strategic vs. Operational Planning with Fort Collins
January 16, 2025
Join us for an exclusive conversation with Lawrence Pollack, Budget Director for the City of Fort Collins, CO, one of only five local governments to ever receive the prestigious Baldrige Excellence Award (2017). In this engaging interview, Ted Jackson, Co-Founder of ClearPoint Strategy, will explore the difference between operational planning and strategic planning, and Fort Collins’ remarkable journey toward achieving organizational alignment.
Discover how Fort Collins:
🌉 Bridges the gap between strategy and operations to empower employees at every level.
📊 Leverages metrics to align citywide goals with departmental performance and budget allocation.
💡 Implements innovative training and reporting structures to foster a culture of accountability and continuous improvement.
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This session will provide actionable insights for local governments striving to streamline their planning and reporting processes, improve efficiency, and create lasting impacts in their communities. Don’t miss this opportunity to learn from one of the leading voices in government strategy and planning, and an acclaimed Baldrige Excellence Award winner. Register today to save your seat!
