53 Essential Customer KPIs [FREE Excel List]
Discover key metrics to enhance customer loyalty and satisfaction. Download now for clear descriptions and easy customization.
Unlock the secrets to customer satisfaction with our free 53 Important Customer KPI Library. Discover the essential KPIs you need to track to keep your customers happy and loyal. This expertly curated list from ClearPoint Strategy offers clear descriptions and an easy-to-use Excel format. Download now and transform your customer strategy!
At ClearPoint Strategy, we know that keeping your customers happy is the secret sauce to a thriving business. But with a gazillion customer KPIs out there, it can feel like you're drowning in data. That's why we've handpicked the top 53 customer KPIs that really matter.
Our free Excel list is your new best friend. It's not just a bunch of numbers; it's a treasure trove of insights. We've broken down these KPIs into three easy-to-digest categories, so you can quickly spot the ones that will give you the most bang for your buck.
Each KPI comes with a clear, no-nonsense description. We want you to understand exactly what you're measuring and why it matters. Plus, the Excel format is super user-friendly, so you can tweak it to fit your unique needs.
So, why wait? Dive into our KPI library and start turning those customer frowns upside down. Your business will thank you!
Learn From The Leaders 🏆 in Strategy Execution
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This KPI library is a game-changer for our customer strategy. The clear descriptions and organized format make it easy to track what truly matters.
A must-have toolkit for any business focused on customer satisfaction. The Excel format is user-friendly and the KPIs are spot-on.
The comprehensive list of KPIs has streamlined our approach to customer insights. It's an invaluable tool for proactive decision-making.
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From Chaos to Clarity: How to Run Effective Strategy Meetings
February 20, 2025
Most organizations struggle with strategy review meetings—they either become unfocused status updates, or they get bogged down in endless data with no clear action. That’s why leading organization like New York Power Authority, the city of St. Albert, and Casey Family Programs have transformed their approach, ensuring that strategy actually drives decisions.
In this session, we’ll challenge the way you think about strategy meetings, departmental alignment, and annual reporting. You’ll learn:
📊 Reporting that Drives Performance – How to leverage the strategic frameworks (like the Balanced Scorecard) and initiative management to move beyond data dumping and into meaningful insights.
🔗 Linking strategy to operations – The key to aligning strategic priorities to daily operations so that your departments to ensure everyone at the organization is rowing in the same direction.
🚀 Meetings that Lead to Action – How to structure strategy review meetings that drive accountability, focus, and real decision-making (not just another round of updates).
If your strategy meetings feel like a waste of time, this is your wake-up call. Let’s build a strategy management process that actually works.
